Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• Your project has not been started within 7 days of your refund request
• Your project has not been completed within 7 days of your refund request
• We are unable to deliver the service as promised due to technical issues on our end
• There is a significant deviation from the agreed project scope without your consent

2. Refund Process

To request a refund, please follow these steps:

1. Contact us at info@creativexwise.com with your order number and reason for refund
2. Provide details about your project and the specific issues encountered
3. We will review your request within 24-48 hours
4. If approved, the refund will be processed within 5-7 business days

3. Refund Timeline

Refunds will be processed within 5-7 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Services that have been completed and delivered as agreed
• Custom work that has been started and is in progress
• Services where the client has provided incorrect or incomplete information
• Refund requests made after 30 days from the original purchase date

5. Partial Refunds

In some cases, we may offer partial refunds if only a portion of the service has been completed or if there are minor issues that don't warrant a full refund. This will be determined on a case-by-case basis.

6. Quality Assurance

We are committed to delivering high-quality services. If you are not satisfied with the quality of our work, please contact us immediately. We will work with you to resolve any issues and may offer revisions or refunds as appropriate.

7. Dispute Resolution

If you have any disputes regarding refunds or our services, please contact us first. We are committed to resolving all issues amicably. If we cannot reach a resolution, the matter will be subject to the jurisdiction of the courts in Mumbai, India.

8. Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Information